Section 1: General Information

What products does your company specialize in?

A: We specialize in hardness testers and precision instruments, including Vickers, Rockwell, Brinell, Barcol, Webster, Shore, and Leeb hardness testers, as well as precision cutting, mounting, polishing machines, microscopes, and roughness testers.

 

Q2: Are your instruments suitable for industrial applications?

A: Yes. Our products are designed for laboratory and industrial environments, meeting strict accuracy and durability standards.

Q3: Can your instruments comply with international testing standards?

A: Absolutely. All our instruments meet or exceed ISO, ASTM, and GB standards, ensuring global compatibility and traceable performance.

Section 4: Ordering & Support

Q1: Do you offer OEM or customization?

A: Yes. We can customize instruments with your logo, parameters, or features to meet specific testing needs.

Q2: What is your lead time?

A: Standard models usually ship within 3–7 days; customized instruments may require additional production time.

Q3: Do you provide user manuals and training?

A: Yes. Each instrument includes a detailed user manual, and we offer online support or video training upon request.

Q4: What if my instrument needs service or repair?

A: Contact our technical service team. We provide remote troubleshooting, repair, and calibration services to ensure your instrument performs reliably.