1. Overview

At Juhui, we are committed to providing prompt and professional after-sales support.
Our Fast Response & Repair Service ensures that any issues with our hardness testers or metallographic equipment are resolved quickly to minimize downtime and maintain your productivity.

2. Service Commitment

Juhui’s technical team provides timely feedback, remote assistance, and efficient repair services to ensure uninterrupted operation of your equipment.

  • Response Time:
    All inquiries and service requests are acknowledged within 24 hours of receipt (working days).
  • Technical Diagnosis:
    Preliminary fault analysis and troubleshooting guidance will be offered within 48 hours after receiving detailed information from the customer.
  • Repair or Replacement:
    If on-site repair or parts replacement is required, arrangements will be made within 5–7 working days, depending on location and spare part availability.

3. Warranty Coverage

All Juhui products come with a 12-month warranty from the date of shipment.

During the warranty period, Juhui provides:

  • Free repair or replacement for defects caused by manufacturing or material issues.
  • Lifetime technical support through email, phone, and remote diagnostics.
  • Access to genuine spare parts and calibration services.

Warranty does not cover damages caused by:

  • Improper operation or installation not following the user manual.
  • Unauthorized disassembly or modification.
  • Transportation or storage under unsuitable conditions.
  • Accidents, natural disasters, or external electrical failures.

4. Repair Process

1️⃣ Submit Request:
Contact Juhui via email or phone, describing the problem and attaching photos or videos.

2️⃣ Technical Evaluation:
Our engineers diagnose the issue remotely and determine the best solution.

3️⃣ Repair Plan:
A detailed repair or parts replacement plan (including cost estimate if out of warranty) is provided.

4️⃣ Execution:
The repair will be performed either remotely, by authorized local service partners, or at our factory service center.

5️⃣ Testing & Confirmation:
After repair, the equipment is retested to ensure full functionality before returning to the customer.

5. Spare Parts & Maintenance

Juhui maintains a sufficient inventory of standard spare parts for all major product lines.
Customers can order replacement components directly, and our service team will guide installation and calibration remotely if needed.

Preventive maintenance guidance is available to extend the service life and reliability of your instruments.

6. Contact Information

For fast response or repair service, please contact our after-sales department:

Company Name: Juhui Instruments Co., Ltd.
Address: Nr. 888 Liujiang Road, Gemeinde Beibai, Stadt Yueqing, Stadt Wenzhou, Provinz Zhejiang
Email: shjhyq@qq.com / 3981002512@qq.com
Phone: +86-0577-62769190
Mobile: +86-17857757017
Contact Person: Yang Xue
Business QQ: 3981002512
WeChat ID: +86-17857757017 / 18814940933
WhatsApp: +86-13587757391